Services & Solutions

Process Management


Process management can be defined as the application of knowledge, skill, technique, and an overall systematic approach to execute the case requirements, while exceeding client expectations. Each project manager at BlackStone is trained to meet this definition and deliver the best possible service for our clients. The key to our success is our systematic implementation of our proprietary Rapid Response Methodology (RRM) to each matter and project. Primary goals of our process management involve setting client expectations, developing customized workflow design, defining case timeline, establishing chain of communication and providing matter documentation. Our experienced professionals build the solid foundation for our clients to successfully litigate their matters, while not spending all of their time handling E-Discovery related tasks.

Step 1: Accelerate Understanding 

  • Listen
  • Frame issues
  • Share best practices
  • Develop needs analysis

Step 2: Customize Solutions

  • Analyze data set
  • Guide through options
  • Optimize process
  • Finalize project design

Step 3: Deliver Results

  • Leverage technology
  • Manage changes
  • Produce data
  • Guarantee quality  

BlackStone’s project managers deploy our proprietary RRM:

Rapid Response Methodology

Benefits of E-Discovery Case Management

  • Ensures that BlackStone’s comprehensive services are utilized in a professional and defensible manner.
  • Allows internal staff to develop their proficiency with E-Discovery process by leveraging BlackStone's expertise.
  • Ensures that a given matter is handled smoothly and efficiently, developing confidence in the ability to meet court mandated deadlines
  • Dedicated case team with main point of contact for efficient communication and case flow.

Building a Foundation for Success

  • Circulate chain of communication and hold case kick off conference.
  • Assigning dedicated Case Manager, Project Manager, and Technical Analyst from BlackStone team.
  • Define the scope of the matter and perform Early Data Analysis on data seed set in order to prepare client for Meet and Confer.
  • Assist client while drafting the ESI Agreement in order to ensure optimal data scope and document production specifications.
  • Draft detail documentation regarding case decision and activities to ensure consistency throughout the matter lifecycle.


K&L Gates

"Cost is never an issue when dealing with BlackStone, they are always focused on the smartest way to solve a problem..."

Partner, K&L Gates
Morgan Lewis

"The Blackstone team has been an invaluable extension of our litigation teams for many years. [The BlackStone Team] always take a personal interest in our work and deliver a quality product within the confines of our demanding deadlines. The Blackstone team has assisted us with document collections, discovery matters and trial preparation.  Blackstone is an excellent eDiscovery partner for us."

Stephen Gillen, Morgan Lewis
Todd Roberts, Ropers Majeski Kohn & Bentley

"As a longtime client, I rely on BlackStone Discovery for their comprehensive eDiscovery support services. BlackStone has the technical understanding and experienced project management to support our diverse needs. Whether it's forensic collection, early case assessment, ESI processing, hosting, or general litigation support I would highly recommend the BlackStone Discovery team."

Todd Roberts, Ropers Majeski Kohn & Bentley
Neda Shakoori, McManis Faulkner

"I have always been impressed with Blackstone's response times and the care they take to address my ediscovery issues in the most practical and efficient way possible. I have recommended colleagues to Blackstone and have received positive feedback relative to the work Blackstone has performed."

Neda Shakoori, McManis Faulkner
DLA Piper

"The BlackStone team took the time to fully understand our requirements for discovery and was able to come up with a custom solution to our needs. They have been nothing but professional and provided us with the some of the most powerful tools in the industry to get our data culling, tagging, filtering, and conversions done quickly and efficiently"

Senior Attorney, DLA Piper
Perkins Coie LLP

"I rely upon Blackstone because they are always ready to provide prompt, thorough, and cost efficient support. They also have the knowledge and experience to advise even our largest clients how to best tackle the clients' discovery issues."

Daniel Shvodian, Perkins Coie LLP
Quinn Emanuel Urquhart & Sullivan, LLP

"I've used BlackStone for years now and have nothing but the best results. From the collections to the production, the professionals at BlackStone knew exactly what they were doing and kept us in the loop throughout every phase of the project. Knowing that you are putting yourself in the hands of such professionals puts a huge weight of my shoulders and lets me focus on other parts of my business."