Services & Solutions

Incident Response

Incident Response

An incident requiring forensic response procedures can take many forms within a corporation. Common incidents stem from unauthorized data access, inappropriate system usage, malicious infections, data theft and general security breaches. Critical to handling these situations is having an incident response team that can quickly identify the problem and preserve all evidence for future investigations and litigation. BlackStone utilizes a variety of forensic tools and techniques to identify and preserve all potentially discoverable data. With the growing number of security breaches involving the release of personal billing information, the FTC has become increasingly strict with their requirements. BlackStone is experienced at quickly identifying relevant data in advance of the CID Instructions and preserving it in a defensible manner.

Progressive Response Procedure

Vital to an effective response is a systematic approach involving superb team work. BlackStone has developed key points consistently utilized during our response efforts. Below is a snapshot of these best practices:

  • Develop Investigative Plan
    • Scope and purpose of the investigation
    • Areas of expansion and possible effects of previously unanticipated factors
  • Set Expectations with Response Team, Corporation, and Counsel
  • Understand Corporate Infrastructure
    • Software, hardware, configuration, location
  • Identify Live and Archived Data
  • Turn off Automatic Deletion Configuration
    • Avoid spoliation and possible sanctions associated with negligent deletion

Proactive Incident Response Practices

Incidents are more efficiently handled when the proper steps have been instituted into information management in advance of any investigation. Incorporating best practices and repeatable protocols with the objective of controlling and fully understanding the data lifecycle and location in the organization are critical to successful responses. Our forensic consultants work with corporate legal and IT departments to prepare for worse and hope for the best. Some items that are regularly addressed are:

  • Data Map of corporation’s network and all electronically stored information (ESI). Including system configurations.
  • Developing and implementing customized backup and data retention policies
  • Instituting Bring Your Own Device (BYOD) policy
  • Maintaining audit records to centralized server for quick log preservation
  • Develop internal chain of custody in conjunction with retention policies for defensibly audits and preservations of custodial data (i.e. laptops, desktop, mobile devices).

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K&L Gates

"Cost is never an issue when dealing with BlackStone, they are always focused on the smartest way to solve a problem..."

Partner, K&L Gates
Morgan Lewis

"The Blackstone team has been an invaluable extension of our litigation teams for many years. [The BlackStone Team] always take a personal interest in our work and deliver a quality product within the confines of our demanding deadlines. The Blackstone team has assisted us with document collections, discovery matters and trial preparation.  Blackstone is an excellent eDiscovery partner for us."

Stephen Gillen, Morgan Lewis
Todd Roberts, Ropers Majeski Kohn & Bentley

"As a longtime client, I rely on BlackStone Discovery for their comprehensive eDiscovery support services. BlackStone has the technical understanding and experienced project management to support our diverse needs. Whether it's forensic collection, early case assessment, ESI processing, hosting, or general litigation support I would highly recommend the BlackStone Discovery team."

Todd Roberts, Ropers Majeski Kohn & Bentley
Neda Shakoori, McManis Faulkner

"I have always been impressed with Blackstone's response times and the care they take to address my ediscovery issues in the most practical and efficient way possible. I have recommended colleagues to Blackstone and have received positive feedback relative to the work Blackstone has performed."

Neda Shakoori, McManis Faulkner
DLA Piper

"The BlackStone team took the time to fully understand our requirements for discovery and was able to come up with a custom solution to our needs. They have been nothing but professional and provided us with the some of the most powerful tools in the industry to get our data culling, tagging, filtering, and conversions done quickly and efficiently"

Senior Attorney, DLA Piper
Perkins Coie LLP

"I rely upon Blackstone because they are always ready to provide prompt, thorough, and cost efficient support. They also have the knowledge and experience to advise even our largest clients how to best tackle the clients' discovery issues."

Daniel Shvodian, Perkins Coie LLP
Quinn Emanuel Urquhart & Sullivan, LLP

"I've used BlackStone for years now and have nothing but the best results. From the collections to the production, the professionals at BlackStone knew exactly what they were doing and kept us in the loop throughout every phase of the project. Knowing that you are putting yourself in the hands of such professionals puts a huge weight of my shoulders and lets me focus on other parts of my business."