Client Satisfaction

We take our business very seriously, focusing on 100% accountability on every project. Our value proposition goes beyond a proposition, and focuses on an unprecedented level of commitment to our clients and their projects. To ensure high level communication throughout all phases of your project, BlackStone maintains top-notch project support to guide you through your project and provide key reporting at critical points in the process.

At a moment's notice our team drops everything and listens to your needs, identifies solutions and does whatever it takes to get the job done at a price that is lower than if you did it yourself. We deliver incredible results for our clients regardless of the specifics and circumstances of their projects. Our project managers are geared to proactively communicate openly and frequently to maintain a common and collaborative vision. They are flexible as adjustments may have to take place due to unforeseen circumstances. Following these principles we can guarantee a high level of client satisfaction and deliver exceptional results time and time again.

A trusted discovery partner meets with in-house legal team and outside counsel to become familiar with the nature and scope of the case. What is the case about and what are the time limitations? Has there been previous litigation where relevant documents have already been identified? What is the preferred method for outside counsel’s review of the documents? BlackStone then acts upon the decisions made to make certain that each and every project comes out on-time and on-budget.

Project Management Best Practices

  • Defined Methodology - RRM
  • SOW: Statement of work
  • Client Communications (Changes)
  • IT Questionnaire
  • Custodian Interviews
  • Un-Supported File Types - Specific Deliverables
  • Master Tracking Log
  • Discovery Log
  • Collection Report
  • Exception Report
  • Data Analysis & Report

BlackStone Discovery focuses on what matters, and what matters most is delivering perfect projects on time and under budget. We keep our clients in control and our clients keep us in business.

Client Testimonials

I’ve used BlackStone for years now and have nothing but the best results. From the collections to the production, the professionals at BlackStone knew exactly what they were doing and kept us in the loop throughout every phase of the project. Knowing that you are putting yourself in the hands of such professionals puts a huge weight of my shoulders and lets me focus on other parts of my business.Partner, Quinn Emanuel Urquhart & Sullivan, LLP

The BlackStone team took the time to fully understand our requirements for discovery and was able to come up with a custom solution to our needs. They have been nothing but professional and provided us with the some of the most powerful tools in the industry to get our data culling, tagging, filtering, and conversions done quickly and efficiently. – Senior Attorney, DLA Piper

BlackStone charged us less than half of what I’ve been charged at another eDiscovery service company and provided us with the highest level of quality service I’ve seen in awhile. I came to them needing documents to be coded and tagged and ready the next day for a trial. Since they were open 24/7, they were able to deliver the finish product within hours with zero mistakes.Paralegal, Jones Day

BlackStone Discovery implemented their Rapid Response Methodology for the collection and review portion of my matter and everything turned out better than I expected. I was given a customized price and strategy on how the processes were going to work. All of my hard drives and documents were scanned and filtered, leaving only the relevant documents, which saved me hundreds of hours and money.Lead Counsel, SanDisk

Blackstone’s consultants assisted us with an unmanageable amount of data and helped turn it into a workable set. They are always looking at our work critically and constantly proposing more efficient ways of doing things. The cost savings we received by using BlackStone for the entire process instead of multiple vendors was significant.Partner, Wilson, Sonsini, Godrich & Rosati

I’ve come to BlackStone with a variety of projects ranging from complicated tasks such as forensic extraction and meta data identification/analysis, to smaller tasks like trial exhibit binders and scanning/copying. Each and every project was treated like it was of the highest importance and completed way before the deadline. The BlackStone team has provided nothing but quality service every single time.Legal Counsel, Perkins Coie LLP

I called BlackStone Discovery hoping they were able to assist with the hardcopies for my fashion show I was setting up. They printed out flyers and brochures, created two large banners, and transferred hundreds of images into hard drives to be handed out. They even delivered the products to me; all I needed to do was pick up the phone, send a few files over to them and that was it. Couldn’t be any easier, I would definitely use their services for all of my document needs in the future.Student

When a customer gave us a project that we could not handle, we outsourced it to BlackStone. They are always happy and willing to assist, even if it was a rush job to be finished in less than an hour. They treated us like we were a huge player in the legal industry with thousands of dollars worth of projects, which is rare from other services I’ve been to. We have been consistently using their services for years and saved tons of money and time by doing so. – Document Specialist, FedEx

Tax season is always a stressful part of the year, but by using BlackStone Discovery’s document services, I have less to worry about. My business had thousands of boxes of invoices, bills, and other miscellaneous documents that needed to be sorted and copied for a tax returner. The project manager at BlackStone personally picked up the countless boxes from my office, copied every single document flawlessly, and delivered the boxes back to my office for safe keeping all for an extremely reasonable price tag.Accountant, City of San Jose