Silicon Valley, CA – BlackStone Discovery, a leading provider of litigation support services for law firms and corporations, successfully launched and completed the first Litigation Support Services Survey in Silicon Valley. BlackStone received relevant feedback from over 275 legal professionals, ranging from active corporate users and general counsels to highly technical litigation support professionals and legal assistants within Am Law 100 firms.
The survey began by collecting anonymous information about each responder in order to segment the participants by their role within the enterprise, their experience with litigation service providers, and their e-discovery acumen. The survey then explored the responder’s perspective on the litigation support services available today and the support services needed for tomorrow. Lastly the survey gathered feedback specific to BlackStone Discovery, examining the areas of expertise and the areas of opportunity facing BlackStone.
The survey results centered on three key themes – “Cost Consistency”, “Forensic Collection Challenges” & “Vendor Instability”. Per the survey, the inability for corporations to accurately identify, profile and budget for NPE and IP litigations, coupled with the arduous tasks of collecting and preserving data are the number one and two main headaches facing legal professionals today. Comments such as “…when budgeting a matter I need specifics from my e-discovery vendor so I can communicate articulately with MY Client…” Responders also keyed on collections issues such as “…the most critical phase of the project is the set-up, meaning the [custodian] questionnaire through the handling of the laptops.” Lastly, there were comments about vendor stability. “The consolidation in the market place is confusing, I want to interface with one consistent person throughout the project.”
Survey Findings & Highlights:
General Industry Information
- Greatest challenge working with litigation support vendors – Price and Cost Certainty.
- Most common reason for outsourcing to a litigation support vendor – Technical Expertise & Forensics.
- Most common area for improvement – Deeper Technical Expertise and Consistent Billing Practices.
BlackStone Centric Feedback
- Increase client education on diversity of services – Predictive Coding and Alternative Hosting Solutions.
- BlackStone Discovery separates itself through – Customer Service, Communication and Technical Expertise.
- 97.9 % of respondents would recommend BlackStone Discovery to another legal professional.
President and CEO John P. Kelly remarked, “BlackStone Discovery values our client’s feedback and is committed to providing the most consistent dependable litigation support available. Our client’s issues are BlackStone’s opportunities. BlackStone will continue to address each of these issues in an effort to provide consistency, technology and stability to all of our clients. BlackStone remains grateful for all of our clients’ business, their feedback, and their continued trust in BlackStone Discovery.”
BlackStone Discovery is Silicon Valley’s preferred e-discovery and litigation support firm working with high technology corporate legal counsels and international law firms. Offering a wide range of services that span the entire e-discovery and document management spectrum, BlackStone delivers forensic collection, native file analysis, electronic discovery, database hosting, attorney review and traditional paper discovery services. By leveraging industry leading technology and employing a quick start and adaptable approach known as The Rapid Response Methodology “RRM”, BlackStone Discovery delivers the most cost effective and defensible data available. BlackStone’s team of highly trained professionals provides every client with a cost-effective, low risk, and defensible solution. For additional information please call (650) 331-3000 or visit www.blackstonediscovery.com.